
Managing Executive Officer, Deputy General Manager of Consulting Business Division, Shohei Ishiwata
It's been almost 3 years since the emergence of ChatGPT, an AI that creates "stories." The shock was extremely great. As Yuval Noah Harari points out in "Nexus: A Brief History of Information Networks from the Stone Age to AI," the power of stories holds special significance for humanity. People are moved by stories, empathize with them, and are convinced by them. What’s more, we are driven by stories, and at times they can even move large groups, like religious or political movements.
In business as well, in an era where material wants and basic living needs are satisfied, the importance of narratives in the form of experiences is increasing. Stories have become an extremely important element not only for purpose and MVV (Mission, Vision, Values) for organizational governance, but also for activities that share empathy with customers. Until now, stories had been the sole domain of humans, but then things other than humans began to tell them in human language. Even if the final decision is made by humans, various people will have reacted consciously and unconsciously to the gravity of non-human entities creating narratives that greatly influence those decisions.
Perspectives on the Evolution and Utilization of AI Technology to Expand Human and Organizational Capabilities
Meanwhile, contributions to growth through the effect of increased output can also certainly occur. A commonly cited direct example of this is 24/7 support provided by AI chatbots. AI can rapidly and continuously handle tasks that humans perform, and so it can dramatically increase the volume of various activities. However, with only activities like these, that same sense of gravity we were made aware of three years ago cannot be felt, and this moment could well be called a period of disillusionment.
Going forward, realizing the major transformation through AI that was initially anticipated will require us to view AI as human capability augmentation in a broader sense. For example, Nomura Research Institute (NRI) views AI not merely as a technical term, but as something that extends human capabilities such as "predictive ability," "discriminative ability," "personalization ability," "conversational ability," "structuring ability," and "creative ability." Rather than simply increasing quantity/volume within existing frameworks, taking risks and challenging ourselves with new things with the power of these forces will create a grand narrative for us as individuals and, by extension, as an organization. In fact, there are research findings showing that utilizing AI can increase a company's risk-taking propensity.
At that time, what will be important is the perspective of how much humans and organizations can entrust to AI. Generative AI is not the only AI. AI encompasses various technologies, including data science techniques such as statistical methods and machine learning, each with its own strengths and weaknesses. The ability to discern these factors will become the foundation of a company's growth potential and competitiveness.
Requirements for Risk Management and Maintaining Competitiveness in the Age of AI Utilization
There are also concerns that the black-boxing of AI could create new uncertainties and systemic risks. In AI governance, strict compliance requires significant effort and delays product launches, but on the other hand, being too lenient increases risks. This is a "fundamental question regarding achieving growth" that is unique to the AI era, and whether or not this risk can be effectively controlled will greatly influence competitiveness.
And what becomes important when making decisions about such risky challenges is the "narrative." While business investment decisions require multifaceted perspectives, the most important factor is the growth story. Both investors and managers are drawn to this "story." In the future, AI will also expand the creation of such stories.
DX has now thoroughly permeated as well. While transformation is certainly necessary, if transformation alone is the goal, it will only lead to exhaustion (DX fatigue). Since labor shortages are an immediate social issue, there is a tendency to become preoccupied with running things efficiently, but as society shifts from deflation to inflation, social consciousness is gradually beginning to turn its attention from cost performance and time performance, which have been important until now, to growth. What kind of growth story lies beyond the transformation? This may well hinge on how much we can utilize AI there.
https://www.nri.com/jp/knowledge/report/2025forum386.html
Profile
-
Shohei IshiwataPortraits of Shohei Ishiwata
Executive Officer
Deputy General Manager, Consulting Business Division and Deputy General Manager, System Consulting Business DivisionCompleted his Master's degree in Department of Mechano-Informatics, Graduate School of Engineering, The University of Tokyo.
Completed a program at University of California, Haas School of Business. Joined NRI in 1998. After serving as Head of ICT & Media Industry Consulting Department, promoted to General Manager and Head of AI Consulting Department.
After working on management strategies, business strategies, and industry research primarily for technology-related companies, responsible for supporting digital transformation across various fields centered on AI, in addition to management reform and business reform across various industry sectors through analytics.
* Organization names and job titles may differ from the current version.